1. Order Cancellation
Before Shipment: Orders can be canceled at any time, and we will provide a full refund.
During Shipment: Orders cannot be canceled.
2. Return and Exchange Policy
2.1 Return Policy
Most items can be returned within 30 days, provided they remain in their original condition.
Return shipping costs are borne by the buyer unless the item has quality issues.
We recommend keeping the original packaging for some time after receiving the product.
The following items are non-returnable:
1. Clearance items,
2. Gift cards,
3. Customized products,
4. Bundled products,
5. Opened and used products.
Damaged Items During Shipping
We take great care in packaging your order, but if your item arrives damaged due to shipping, you will not be held responsible for any losses. Please contact us within 3 business days of receiving the damaged item, and we will promptly arrange a replacement or issue a full refund at no extra cost to you.
Your satisfaction is our priority, and we are committed to resolving any shipping-related issues quickly and efficiently.
Please contact us at: Email: service@reindeertools.com
We provide a return label and can arrange a courier pickup, or you may drop it off at a shipping location.
If you arrange the return yourself, we will reimburse the shipping cost (please retain the shipping receipt).
2.2 Exchange Policy
Before order preparation: Items can be exchanged at any time, with refunds or additional charges based on price differences.
After order preparation but before shipment: Items can be exchanged, but a packaging fee will apply (fees vary by product).
After shipment: A new order must be placed, and the original item must be returned.
3. Refund
3.1 Refund process
Step 1: If you need to return or exchange a product, please contact us: service@reindeertools.com. Please include the order number, order email address, or recipient name and any other information in the email, which will help us solve the problem faster.
Step 2. We will reply you within 12 hours after verifying the details.
Step 3. Arrange to send back the product.
Step 4. Issue the refund.
3.2 Return Address
After the return is approved, we will email you the return address. Please note that the shipping address is not the return address. We do not accept unapproved returns. Please understand.
3.3 Refund Method
Refunds will be issued via the original payment method. We will submit the refund instructions to Paypal within 1-2 working days of confirming the refund, and we will send you a notification email after submission. Processing time depends on the paypal, but refunds are generally received within a few days. If you want to get the exact time, please contact Paypal: https://www.paypal.com/.
Please note, we do not charge any fees for refunds.
For any inquiries, feel free to contact us.
Email: service@reindeertools.com
