At reindeertools, we are committed to providing high-quality products and excellent service experiences for our customers. Our product warranty policy is designed to ensure your purchase is protected, giving you confidence in our products.
Warranty Coverage
- Standard Warranty: All products come with a minimum 30-day limited warranty covering defects in materials and workmanship.
- Applicable Conditions: This warranty applies to issues arising from normal use and does not cover damage caused by misuse, abuse, or unauthorized modifications.
Claim Process
- Contact Support: If you believe a product has an issue covered by the warranty, please contact our customer service team immediately upon discovering the problem.
- Provide Proof: Be prepared to provide proof of purchase and a detailed description of the issue, including photos or videos to assist in our assessment.
- Assessment and Confirmation: The product will be evaluated by our review team. If verified as a warranty-covered issue, we will arrange repair, replacement, or a refund.
Exclusions
- User Responsibility: Damage caused by personal neglect or misuse is not covered under this warranty.
- Consumables: Items such as batteries and filters are not included in the warranty unless explicitly stated otherwise.
Extended Warranty
- Optional Extended Plans: We offer extended warranty services for select products, available for selection and purchase at the time of original purchase.
Customer Service
For further information or assistance, please feel free to contact our customer service team:
- Phone: +86 13392559667
- Email: service@mail.reindeertools.com
- Service Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding national holidays)
Thank you for choosing ReindeerTools. Our dedicated team is always here to provide you with satisfactory service and reliable product quality assurance.
