Brighten your life and elevate happiness with our products. Returns and exchanges are accepted within 14 days of receipt.

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Last Updated: 2026/2/3

Company Name: Chongqing Reindeer Tools Technology Co., Ltd.

Legal Representative: Bai Xueyong

Tel: +86 13392559667

Email: service@mail.reindeertools.com

Date of Establishment: 2026-01-06

Unified Social Credit Code: 91500000MAK3R9AA3L

Company Address: No. 1, Lane 23, Huyang Road, Dazhulin Street, Liangjiang New Area, Chongqing

Welcome to reindeertools. These terms of service are designed to provide you with important information about how our store operates and how we ensure you have a positive shopping experience.

Order Processing

  • Processing Time: All received orders will be processed within 1-2 business days.
  • Confirmation Notification: Once your order is processed, you will receive a confirmation email including shipping details and estimated arrival time.

    • Shipping and Delivery

  • Shipping Area: We offer free shipping for all products within the contiguous 48 states of the USA. This service does not include Alaska/Hawaii, U.S. Protectorates, APO/FPO addresses, or P.O. Boxes.
  • Delivery Time: Under standard shipping, orders typically arrive within 12-15 days.

    • Return and Exchange Policy

    We want you to be satisfied with your purchase, and if you need to return or exchange an item, please follow these guidelines:

  • Return/Exchange Period: Customers can request a return or exchange within 14 days of receiving the product.
  • Condition: Items must be unused and include all original packaging and tags.

    • Refund Process

  • Refund Requests: Once a return is confirmed, refunds will be processed and returned to your payment account within 7 business days.
  • Communication: If you have any questions or special situations, please contact our customer service team directly via phone or email for prompt resolution.

    • Customer Support

    Our customer service team is committed to providing you with satisfactory service:

  • Availability: Monday to Friday, 9:00 AM - 6:00 PM (excluding national holidays)
  • Contact Information:

    • These terms are designed to protect your rights and ensure that you have a pleasant shopping experience. If you have any questions, please do not hesitate to contact Chongqing Reindeer Tools Technology Co., Ltd..

    Thank you for choosing reindeertools as your shopping partner. We look forward to providing you with quality products and services.