Last Updated: 2026/2/3
Company Name: Chongqing Reindeer Tools Technology Co., Ltd.
Legal Representative: Bai Xueyong
Tel: +86 13392559667
Email: service@mail.reindeertools.com
Date of Establishment: 2026-01-06
Unified Social Credit Code: 91500000MAK3R9AA3L
Company Address: No. 1, Lane 23, Huyang Road, Dazhulin Street, Liangjiang New Area, Chongqing
Welcome to the reindeertools FAQ section. Here are some common questions and answers regarding our services and policies to help you have a better shopping experience.
1. How long does it take to process my order?
Order Processing Time: We promise to process all orders within 1-2 business days. Once your order is processed, you will receive a confirmation email with shipping details.2. How long will it take for my items to arrive?
Delivery Time: For orders within the contiguous 48 states of the USA, standard delivery time is 12-15 days. However, this may vary based on location and logistics situations.3. How can I request a return or exchange?
Return/Exchange Period: You can request a return or exchange within 14 days from the date of receiving your items.Conditions: Please ensure that the items are unused and retain all original packaging and tags. Contact our customer support team to initiate the return or exchange process.4. How long does it take to receive a refund?
Refund Processing Time: Once a return is confirmed, we will process the refund to your payment account within 7 business days.5. What are the shipping costs?
Shipping Fees: We offer free shipping for all orders within the contiguous 48 states of the USA. This does not include Alaska, Hawaii, U.S. Protectorates, APO/FPO addresses, and P.O. Boxes.6. How can I contact customer service for assistance?
Customer Service Hours: Our customer service team is available Monday to Friday, 9:00 AM - 6:00 PM (excluding national holidays).Contact Information:Tel: +86 13392559667
Email: service@mail.reindeertools.com
7. Can orders be shipped to P.O. Boxes?
P.O. Boxes: Currently, we do not support shipping to P.O. Box addresses. Please provide a valid street address to ensure smooth delivery.If you have any other questions or need more information, please feel free to contact our customer support team. Thank you for choosing reindeertools, and we look forward to serving you with high-quality products and services.
