Last Updated: 2026/2/3
Company Name: Chongqing Reindeer Tools Technology Co., Ltd.
Legal Representative: Bai Xueyong
Tel: +86 13392559667
Email: service@mail.reindeertools.com
Date of Establishment: 2026-01-06
Unified Social Credit Code: 91500000MAK3R9AA3L
Company Address: No. 1, Lane 23, Huyang Road, Dazhulin Street, Liangjiang New Area, Chongqing
At reindeertools, we strive to ensure that our customers are fully satisfied with their purchases. Our return and exchange policy is designed to be fair and hassle-free, reflecting our commitment to excellent customer service.
Return and Exchange Period
Time Frame: You can request a return or exchange within 14 days from the date of receipt.Eligibility: Items must be in their original condition, unused, and include all original packaging and tags.Process for Returns and Exchanges
Initiate Request: Contact our customer service team within the 14-day period via phone or email to initiate a return or exchange.Provide Details: Be prepared to provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.Receive Instructions: Our team will guide you through the process and provide instructions on how to proceed, including the return address.Refunds
Processing Time: Once the returned item is received and inspected, your refund will be processed within 7 business days.Refund Method: Refunds will be issued to the original payment method used at the time of purchase.Shipping Costs
Free Shipping: We offer free shipping on all products within the contiguous 48 states of the USA. However, return shipping costs may be the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item sent).Exceptions
Non-Returnable Items: Certain items may be marked as non-returnable. This will be clearly indicated on the product page.Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for resolution.Customer Service
Our customer service team is available to assist you:
Hours: Monday to Friday, 9:00 AM - 6:00 PM (excluding national holidays)Contact Information:Tel: +86 13392559667
Email: service@mail.reindeertools.com
Thank you for choosing reindeertools. We aim to make your shopping experience as smooth as possible and appreciate your understanding and cooperation regarding returns and exchanges.
